Cargo Claim Procedures for Damage and Shortage

Car Carrier / RoRo
Claims Procedures for Boats, High and Heavy Equipment, Vehicles including Personally Owned Vehicles, and General Cargo moving on a Pure Car Carrier Vessel

With the provision of all required documents and proof, "K" Line America, Inc., on behalf of Kawasaki Kisen Kaisha ("K" Line), will promptly assist our customers with claims for loss or damage to customer's goods while in transit or in "K" Line's care and custody. To ensure quick and proper handling of claims for loss or damage, please use the following checklist of procedures.

  1. Upon determining that cargo loss or damage has occurred, the cargo interest must immediately notify their insurance carrier and "K" Line America (KAM).
  2. A Notice of loss or damage and the general nature of such loss or damage must be given in writing to the Ocean Carrier, "K" Line, at the port of discharge or place of delivery before or at the time of receipt of Goods or, if the loss or damage is not apparent, within 3 days after delivery. The notice can be sent via email using the Online Claims Form. Or the notice can be sent by Fax to 1-804-477-1026, Attention Claims Department. The notice should include the vessel and voyage, bill of lading number, Vehicle Identification Number (VIN), detailed description of the loss or damage, and the estimated amount of loss or damage and how it was calculated, if available.
  3. For concealed damages, notification must be received immediately upon discovery, but no later than 72 hours from time of receipt of the unit to determine if a survey is required by KAM and the insurance carrier of the cargo interest. KAM reserves the right to survey the cargo. The survey ordered by KAM is strictly for KAM's internal use only. The survey will not be shared. The Claims Department will answer any questions regarding this policy.
    * The cargo interests insurers may also wish to have an independent survey performed. Each survey is for the benefit of the ordering party only.
  4. Final Claims must be filed in English or translated into English and must be received by "K" Line America no later than nine (9) months from date of cargo receipt or when cargo should have been delivered. Claims can be presented to "K" Line by email using the Online Claims Form , or by Fax at 1-804-477-1026, or by mail to: "K" Line America, Inc. 4860 Cox Road, Suite 300, Glen Allen, VA 23060 Attention Claims Department
  5. The following documents must be submitted to KAM before a claim will receive consideration:
    1. A statement of the claim outlining the claimed amount.
    2. A copy of the original bill of lading.
    3. Proof of Loss (notating that loss or damage did not previously exist at port of loading, including pictures)
    4. Copies of the commercial invoice (from supplier or purchase)
    5. Copies of the packing list or Dock Receipt
    6. A copy of the origin inspection report, condition report, or survey, if applicable.
    7. A copy of the destination inspection report, condition report, or survey, if applicable.
    8. Repair Invoice
    9. Subrogation Receipt (or Power of Attorney if not the cargo owner)
    10. Power of Attorney or Letter of Authorization if the party claiming "K" Line is not the Shipper or Consignee on the "K" Line Bill of Lading.
    * If the Final Claim has not been acknowledged within fifteen (15) business days, contact the KAM Claims Department at 1-800-684-7221, Option 1. Please upload the claim documents along with colored photos using the Online Claims Form. If the information is not validated, the documents and photos will not upload . Documents are not required to be uploaded separately but the entire submission cannot exceed 5MB. If submission exceeds 5 MB, either compress attachments, or submit via additional uploads.
  6. It is the responsibility of the cargo interest to take all necessary steps to mitigate the loss, which must include segregation of sound cargo from damaged cargo and or salvage the cargo, if feasible.

To find "K" Line Bill of Lading Terms and Conditions select here.

Acknowledgement of preliminary and formal claims is not an admission of liability and is made without prejudice to any defenses available to the carrier under the contract of carriage and applicable law, none of which is waived.